Terms & Conditions
Course and Qualification Bookings
Open Course “Waiting Lists”
Open Course Waiting Lists have no scheduled or agreed dates. The list will have the same number of available spaces as a scheduled or confirmed course, and will require a minimum number of participants in order for a course to be viable.
Waiting lists of those interested in joining their respective course(s) are available on the website.
To join the waiting list, individuals are required to demonstrate their commitment by paying a deposit for their place, which will contribute towards their course fees and is fully refundable at any time prior to course dates being agreed.
When the number of individuals on the waiting list makes the course viable, all deposit-paying individuals will be invited to an online meeting to agree suitable course dates (and times if required).
Any deposit is fully refundable, without question, up until the point dates are agreed with the group. When dates are agreed, we will publish them and make any other available spaces open for booking. At that stage, individuals who have paid a deposit will be transferred from the waiting list to the confirmed course, as if they have booked on to an open confirmed course.
Once dates are confirmed, our normal booking terms and conditions apply.
Scheduled Open Courses
Open courses with confirmed dates will be advertised on our website and other channels. Full details are available online, and prospective learners are encouraged to contact us with any questions before booking.
Corporate or Group Bookings
Following an enquiry, the customer will be provided with a written quotation containing details of the course, proposed dates, times, location, and other pertinent information.
Prices on quotations are valid for 14 days.
Quotations do not guarantee a booking. A booking is only confirmed upon receipt of payment, an accepted and signed quotation, or a purchase order.
Important Note:
Your course booking creates a legally binding contract between yourself (or the company you represent) and SCTNI Limited. Bookings are formalised upon receipt of booking confirmation (by email) including these terms and conditions.
An individual or organisation receiving confirmation has 24 hours to reject or withdraw, by emailing admin@sctni.co.uk. Any alternative terms proposed by you will not apply unless expressly agreed in writing by SCTNI Limited.
Payment Terms
Standard payment terms require full payment at the time of booking unless otherwise agreed in writing.
If payment remains outstanding beyond the due date, SCTNI Limited may:
Suspend any credit facilities.
Withhold certification, submission of results to Awarding Organisations, or proof of attendance.
Refuse learner entry or suspend delivery of the course.
Late payments may be subject to statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
Further details are available in our Invoice and Payment Policy (https://www.sctni.co.uk/policies).
Consumer Cooling-Off Rights
If you are a consumer booking online or by telephone, you may have the right to cancel within 14 calendar days of receiving booking confirmation, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If your course begins within this 14-day period, you acknowledge that you waive your right to cancel under these Regulations.
Course Transfer or Cancellation
All requests must be received in writing to admin@sctni.co.uk.
Charges apply depending on notice given:
29 calendar days or more before start date: No charge
15–28 calendar days before start date: 50% of course fee
14 calendar days or less: Full course fee
These charges reflect a genuine pre-estimate of costs incurred by SCTNI Limited in arranging the course.
Cancellations by SCTNI Limited
In unforeseen circumstances, SCTNI Limited may cancel or reschedule a course. Where this occurs, as much notice as possible will be provided, and learners will be offered a free transfer or a full refund.
Learner Non-Attendance
Failure to attend without prior written notice will result in the full course fee remaining payable.
Learner Late Arrivals or Missed Sessions
Regulated qualifications require full attendance to meet Guided Learning Hours (GLH).
Learners arriving late or missing sessions may be refused entry or continuation, as they will not meet assessment requirements.
In such cases, the full fee remains payable.
If additional tuition or GLH is required to meet regulatory requirements, extra charges may apply.
Learner Identification
For regulated qualifications, learners must provide legal name, date of birth, and valid photographic ID.
Examples include: passport, driving licence, electoral ID card, NI Smart Pass, employer/student ID, warrant card, proof of age card.
Some awarding organisations require copies to be retained. All personal information is handled under our Privacy Policy and ICO registration (ZA938223).
Learner Resources
All SCTNI Limited resources (e.g. workbooks, practice exams, presentations) are copyright protected and not for distribution. Unauthorised use may result in claims for damages.
Loan resources must be returned. Non-returned resources will be invoiced at replacement cost.
Some qualifications require mandatory resources as specified by the awarding organisation.
Limitation of Liability
SCTNI Limited does not exclude or limit liability for death or personal injury caused by negligence, fraud, or other liabilities which cannot be excluded by law.
Subject to the above, SCTNI Limited’s total liability for any claim arising out of these Terms shall not exceed the total fees paid for the relevant course.
SCTNI Limited will not be liable for indirect, consequential, or economic loss (such as loss of profits or business opportunities).
Force Majeure
SCTNI Limited shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to: strikes, illness, accidents, transport or IT failures, extreme weather, or government restrictions.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Northern Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Northern Ireland courts.