Terms & Conditions

Introduction

These Terms and Conditions govern the booking, arrangement, administration, and delivery of all courses, qualifications, and related services provided by SCTNI Limited.

They apply to both individual learners acting as consumers and to organisations, employers, and other non-consumer entities booking training or qualifications (“you”). Certain provisions apply differently depending on whether you are acting as a consumer or in the course of business, as set out within these Terms and Conditions.

These Terms and Conditions explain what you can reasonably expect from us and what we expect from you in return. You should read them carefully before making a booking. If there is anything you do not understand, or if you do not agree with any part of them, you must contact us prior to booking a place on a course.

A legally binding contract is formed between you (or the organisation you represent) and SCTNI Limited when we issue written booking confirmation by email. These Terms and Conditions form part of that contract and apply to all bookings unless otherwise expressly agreed in writing.

Upon receipt of booking confirmation, you have 24 hours to reject or withdraw from the contract by notifying us in writing at admin@sctni.co.uk. If you are booking as a consumer, your statutory rights are not affected by these Terms and Conditions.

If you are booking in the course of business, these Terms and Conditions apply to the exclusion of any other terms, including any terms you may seek to impose under a purchase order, booking form, or other document. Any variation to these Terms and Conditions, or any alternative terms proposed by you, shall be of no effect unless expressly agreed in writing by SCTNI Limited.

If you have any questions regarding these Terms and Conditions, the booking process, or the delivery of courses, you must contact us before completing your booking.

Definitions

1.1 In these Terms and Conditions:

“Company” means SCTNI Limited.
“Client” means the individual, organisation, or entity making a booking or to whom an invoice is issued.
“Learner” means any individual enrolled on a Course.
“Course” means any training, qualification, assessment, certification, or service provided by the Company.
“Invoice” means a request for payment issued by the Company.
“Business Client” means a Client acting in the course of trade, business, profession, or public service.
“Consumer” means an individual acting wholly or mainly outside their trade, business, or profession.
“Awarding Organisation” means any awarding body, regulator, or external quality assurance organisation associated with a Course.

Application of These Terms

2.1 These Terms and Conditions apply to all bookings, Courses, services, and transactions provided by the Company.

2.2 By making a booking, requesting services, accepting a quotation, or paying an Invoice, the Client agrees to be bound by these Terms

Open Course Waiting Lists

3.1 Open Course Waiting Lists do not have scheduled or agreed delivery dates and are limited to the same maximum capacity as a confirmed Course.

3.2 Waiting lists are published on the Company’s website. To join a waiting list, individuals must pay a deposit demonstrating commitment.

3.3 Deposits:

Contribute towards Course fees; and
Are fully refundable at any time prior to Course dates being agreed.

3.4 Once sufficient numbers are reached to make a Course viable, deposit-paying individuals will be invited to an online meeting to agree suitable dates and times.

3.5 Deposits remain fully refundable until Course dates are agreed. Once dates are agreed, the Course will be published and remaining places opened for booking.

3.6 At that point, individuals will be transferred to the confirmed Course and treated as fully booked learners.

3.7 Any changes following date confirmations are subject to the cancellation and transfer terms that are set out in Section 9.

Scheduled Open Enrolment Courses

4.1 Courses with confirmed dates (“Open Enrolment Courses”) are advertised via the Company’s website and other communication channels.

4.2 Course content, trainers, locations, and schedules may be subject to reasonable change where required to ensure quality, safety, or regulatory compliance.

4.3 Clients and Learners are responsible for reviewing published Course details and ensuring suitability prior to booking.

Corporate and Group Bookings

5.1 Following an enquiry, the Company will issue a written quotation detailing Course content, proposed dates, times, location, and pricing.

5.2 Quotation prices are valid only for the period stated.

5.3 A booking is not confirmed until the Company has received:

Full or agreed payment; and/or
Written acceptance of the quotation; and/or
A valid purchase order.

Invoicing

6.1 Invoices are issued on the date a transaction is agreed.

6.2 Invoices may relate to, but are not limited to:

Course bookings and learner registrations
Certification services
Replacement or paper certificates
Additional materials or services

6.3 Invoices will include:

A description of the goods or services supplied
Invoice date and payment due date
Any applicable purchase order reference
Any transaction-specific agreements

6.4 Invoices will state the full list price together with any agreed discounts.

Discounts

7.1 Any discounts or concessions agreed during booking will be detailed on the Invoice.

7.2 Discounts are conditional upon payment being received by the Invoice due date.

7.3 Where payment is late, any discount applied shall be withdrawn and the full Invoice value shall become payable.

Payment Terms

8.1 Unless otherwise agreed in writing, full payment is required at the time of booking.

8.2 Where payment by Invoice is approved, payment must be received no later than fourteen (14) days prior to Course commencement, unless alternative terms are agreed in writing for approved corporate accounts following a satisfactory credit assessment.

8.3 Flexible payment arrangements may be offered by agreement and will be detailed on quotations or pro-forma Invoices.

8.4 Cheque payments are accepted only by prior agreement and only where the Course start date is at least three (3) weeks away.

8.5 Where multiple Invoices are outstanding, payments will be allocated against the oldest balance first unless otherwise agreed in writing.

Course Transfers and Cancellations (By the Client)

9.1 Once Course dates are agreed or confirmed, the Company will have allocated trainers, equipment, and resources.

9.2 All transfer or cancellation requests must be submitted in writing to admin@sctni.co.uk.

9.3 The following cancellation charges apply:

30 or more calendar days’ notice: No charge
15–29 calendar days’ notice: 50% of Course fee
14 calendar days or fewer: 100% of Course fee

9.4 These charges represent a genuine pre-estimate of costs incurred

Course Cancellations (By SCTNI Limited)

10.1 In unforeseen circumstances, the Company may cancel or reschedule a Course.

10.2 Learners will be offered either a free transfer or a full refund

Attendance, Conduct and Right of Removal

11.1 Regulated qualifications require full attendance in order to meet Guided Learning Hours (GLH) and assessment requirements.

11.2 Late arrival, partial attendance, or missed sessions may result in refusal of entry or continuation, and the full Course fee shall remain payable.

11.3 The Company reserves the right to refuse admission to, or remove, any Learner whose conduct is disruptive, unsafe, abusive, or otherwise breaches these Terms, Awarding Organisation rules, safeguarding requirements, or health and safety obligations.

11.4 Removal under this clause does not entitle the Learner or Client to any refund

Fitness and Suitability to Participate

12.1 Learners are responsible for ensuring they are physically, medically, and otherwise fit to participate in the Course.

12.2 The Company accepts no responsibility for issues arising from undisclosed medical conditions, fitness limitations, or suitability concerns that may affect participation, safety, or performance

Awarding Organisation Rules

13.1 Where a Course is subject to Awarding Organisation requirements, those rules shall take precedence over these Terms.

13.2 Learners must comply with all assessment, conduct, registration, and certification rules imposed by the relevant Awarding Organisation.

Results, Certification and Appeals

14.1 Certification is not guaranteed and is subject to the Learner meeting all assessment and competency requirements.

14.2 Appeals, complaints, or challenges relating to assessment outcomes must be made in accordance with the applicable Awarding Organisation’s published appeals procedures.

Learner Resources and Intellectual Property

16.1 All Company resources, including workbooks, presentations, assessments, and digital materials, remain the intellectual property of SCTNI Limited and must not be copied, shared, or distributed without permission.

16.2 Learner submissions and assessment evidence may be retained for quality assurance, audit, regulatory, or awarding body purposes.

16.3 Where resources or equipment (including textbooks or laptops) are loaned, they remain Company property and must be returned on request in the same condition as issued.

16.4 Learners are responsible for loss, damage, or non-return and will be invoiced for reasonable replacement and recovery costs.

Photography, Recording and Monitoring

17.1 Training sessions may be photographed, recorded, or monitored for quality assurance, assessment evidence, standardisation, safeguarding, or regulatory compliance.

17.2 Where images or recordings are used for marketing purposes, consent will be obtained where required by law.

Late Payment, Interest and Recovery (Dual-Use Clause)

18.1 Where any Invoice remains unpaid after the stated due date, action will be taken according to the Client’s status.

Business Clients (B2B):

The Company may:

Charge statutory interest at 8% per annum above the Bank of England base rate, calculated daily;
Recover statutory compensation under the Late Payment of Commercial Debts (Interest) Regulations 2013;
Where the Invoice remains unpaid for twenty-two (22) days or more following a written reminder, apply an additional late payment charge of up to fifteen per cent (15%) of the outstanding balance, representing a reasonable and proportionate estimate of administrative, management, and recovery costs incurred;
Suspend or withdraw services and pursue recovery action, with all reasonable legal, administrative, and recovery costs recoverable from the Business Client.

Consumers:

The Company may:

Charge statutory interest where legally permitted;
Recover reasonable and proportionate administrative costs directly attributable to managing the late payment;
Suspend access to Courses, certification, or services until payment is received in full.

18.2 Nothing in this clause affects statutory consumer rights

Complaints Procedure

19.1 Complaints must be raised in accordance with the Company’s Complaints Policy.

19.2 Complaints or appeals relating to assessment outcomes must follow the applicable Awarding Organisation’s published procedures.

Limitation of Liability

20.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.

20.2 Subject to the above, the Company’s total liability shall not exceed the total fees paid for the relevant Course.

20.3 The Company shall not be liable for indirect, consequential, or economic loss, including loss of profits or business opportunity

Force Majeure

21.1 The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to illness, accidents, transport or IT failures, extreme weather, industrial action, or government restrictions.

Severability

22.1 If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

Variation of Terms

23.1 The Company reserves the right to amend these Terms from time to time. Updated Terms will apply to bookings made after the effective date of publication.

Governing Law and Jurisdiction

24.1 These Terms and Conditions are governed by and construed in accordance with the laws of Northern Ireland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland

Terms & Conditions

Introduction