Our standard booking process following a course enquiry is that clients will be provided with a quote via email for their requested course.
The quote will contain the various course details, including date, times and any other relevant information.
Before proceeding any further with booking, clients are required to acknowledge receipt of, and agree to the terms and conditions of the booking. Clients should note that places are not confirmed until a deposit has been paid, and where courses are limited in spaces this will be on a first come first served basis.
Our preferred method of communication is via email.
Our standard payment terms is that full payment is taken at the time of booking.
If payment by invoice has been agreed, full payment is due 14 days prior to the commencement of the course, unless you hold a corporate training account where payment terms will have already been agreed with your account manager.
Alternative flexible payment terms can be negotiated during the booking process, these will be highlighted on the quote issued and can include options such as:
- 25% non-refundable / non-transferable booking fee
- 50% flexible deposit (subject to transfer terms below)
- Direct Debit monthly payment options
We accept the following payment types:
- Cheque (21 days prior to the commencement of the course)
- Bank Transfer
- Card Payment
- Direct Debit
No certificates will be released unless all outstanding monies have been paid.
All invoices that remain unsettled after payment due dates will incur charges at 8% above the Bank of England base rate (per day overdue) plus £40.00 compensation fee.
Invoices that remain unsettled after 22 days after a reminder has been sent will incur a further 15% late fee on top of the fees mentioned above.
These terms are in line with the late payments of commercial debt regulations 2013.
Transfers & Cancellations
Signifigant effort goes into arranging course dates, tutors and other resources. Courses can only run subject to minimum numbers, however should circumstances mean that you need to transfer or change the date of your course, the following charges will apply, dependant on the notice given by the client:
- More than 4 weeks prior to the course start date – no penalty
- 2-4 weeks prior to the course start date – 50% course fee
- Less than 2 weeks prior to the course start date – 100% course fee
If you do not attend a course, and you have not previously notified us, the full course fee remains payable.
Late arrivals / Missed sessions
If you arrive late for a course, or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.
To conform to Awarding Organisation (AO) requirements, attendance at all sessions is mandatory.
To conform with Ofqual and AO requirements, Learners will be required to produce photographic identification to trainers and assessors, such identification could include:
- Driving Licence
- Passport / Passport Card
- Employer / Volunteer IS (on corporate / employer arranged courses)
- Valid Student ID card
On occasions, unforeseen circumstances may require us to cancel a course. In such circumstances, you will be given as much notice as possible, and either a free transfer to another course date or a full refund.
Certain qualifications require specific learning resources as indicated by the Qualification Specification by the Awarding Organisation, this is a requirement of our approval to run these courses.
SCTNI Limited have a pool of resources available for learners to avail of during their course, which will be made available.
Loan material not returned at the end of the course will be invoiced to the learner.
Guidelines for students and employers – First Aiders in the Workplace
It is the employer’s responsibility to ensure that learners are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study.
We welcome learners with disabilities, and operate a system of supporting students with additional needs that is in line with our AO and Ofqual requirements, but it still remains the employer’s responsibility to ensure learners are appropriately and adequate supported in their workplace.
We would welcome in advance, for preparation and setup, notification of any assistance that a student is likely to need during the running of the course.
If it is felt that any learner does not meet the requirements of the course outcomes or is referred on any assessment, they will be offered one free reassessment. Any further training or coaching over and above the original course schedule will be chargeable