As a Qualsafe Awards approved centre, both SCTNI Limited and Qualsafe Awards adopt a proactive approach to resolving any complaint to the customer’s satisfaction. To ensure this is as efficient as possible, the following steps should be adopted.
1. Contact the Trainer
The first step if you have a complaint is to talk to the Trainer, in private if necessary, who should try and resolve the problem immediately.
2. Contact the Training Center
If you are not satisfied with the outcome, the next step is to notify the training centre, where were will follow our own complaints procedure to try and resolve the matter.
3. Contact Qualsafe Awards
Only after giving the training centre the chance to deal with your complaint should you ask Qualsafe Awards to investigate.