Feedback from learners is an important part of Internal Quality Assurance. The HSENI and Awarding Organisations that we work with, require that feedback is sought from candidates on any courses we deliver, all feedback is captured on the student feedback form provided to students with their paperwork at the start of the course.
Feedback forms are completed prior to assessments at the end of the course, and collected by the Instructor who can review the content and refer to any specific comments in their self-reflection on the session plan.
Feedback forms are then submitted with the rest of the course paperwork, and will be reviewed by the Director(s). Any highlighted issues (if applicable) will be addressed where necessary